Guarantee & Returns Policy

We have been cleaning sensitive surfaces for more than a decade in aviation, education, healthcare, and hospitality. We know what we're doing, and we care about you.

Our Empty-Box Guarantee ensures you have a happy experience until the last wipe. If you receive a defective product, we will replace your entire box at no cost to you or refund your money!

You may also return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive a refund sooner.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you select, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.