Shipping & Returns
Shipping & Returns
OPTICO EMPTY-BOX GUARANTEE & REFUND POLICY
You’re our customer and our aim for you is to provide you with a top-quality product, at a great price, backed by excellent customer support.
Our business grows because you, our customer, is happy. This is our goal.
So we don’t just guarantee our product, we guarantee your entire experience with our product... and we guarantee it until your box is empty!
if for any reason, you wouldn’t enthusiastically recommend our products to the people you care for, we want to know about it, and will make it right either by a full replacement or refund—your choice!
This guarantee is transferable, inheritable and inexhaustible... until the box is empty.
After seeing the information here, I think I may have received a defective product.
SHIPPING
We can ship to virtually any address within Canada. If you’re located outside Canada, you can find our Optico products on Amazon.com.
When you place an order, we’ll provide estimated shipping and delivery dates based on item availability and your chosen shipping option. Depending on the carrier, estimated shipping dates may be shown on the shipping quotes page.
Shipping rates are weight-based. You can find the weight of each item on its detail page. To align with our shipping partners’ policies, all weights are rounded up to the next full pound.
You can typically expect your order within 5–7 business days from purchase, though delivery times may vary depending on your location.
OPTICO EMPTY-BOX GUARANTEE & REFUND POLICY
You’re our customer and our aim for you is to provide you with a top-quality product, at a great price, backed by excellent customer support.
Our business grows because you, our customer, is happy. This is our goal.
So we don’t just guarantee our product, we guarantee your entire experience with our product... and we guarantee it until your box is empty!
if for any reason, you wouldn’t enthusiastically recommend our products to the people you care for, we want to know about it, and will make it right either by a full replacement or refund—your choice!
This guarantee is transferable, inheritable and inexhaustible... until the box is empty.
After seeing the information here, I think I may have received a defective product.
SHIPPING
We can ship to virtually any address within Canada. If you’re located outside Canada, you can find our Optico products on Amazon.com.
When you place an order, we’ll provide estimated shipping and delivery dates based on item availability and your chosen shipping option. Depending on the carrier, estimated shipping dates may be shown on the shipping quotes page.
Shipping rates are weight-based. You can find the weight of each item on its detail page. To align with our shipping partners’ policies, all weights are rounded up to the next full pound.
You can typically expect your order within 5–7 business days from purchase, though delivery times may vary depending on your location.
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